Airbnb’s 5-step enhanced cleaning process

Between guest stays, Hosts must follow the 5-step cleaning procedure.

Step 1.

You and your team can clean more efficiently and safely if you prepare properly. You should:

• When possible, ventilate the area before and during cleaning
• For COVID-19, use disinfectants that have been approved by your local regulatory agency.
• Make sure you read all warnings and directions on cleaning products.
• Your hands should be washed or disinfected

Step 2: Clean

Cleaning refers to removing dirt and dust from surfaces such as floors and worktops. You should:

• Before you sanitize, sweep, vacuum, dust, and/or mop the areas.
• Launder dishes and wash laundry at the highest heat setting
• Use soap and water to clean any hard surfaces

Step 3: Sanitise

You use chemicals to kill bacteria on surfaces like doorknobs or TV remotes when you sanitize. Be sure to:

• Use a disinfectant spray to clean high-touch surfaces in every room
• Allow the disinfectant to sit for the time indicated on the product label
• Let the surface air dry

Step 4: Make sure you are checking

It’s a good idea after you have finished sanitizing to check that you didn’t miss anything. Be sure to:

• To ensure you don’t miss a spot, refer to your handbook for the best practices in each area.
• These best practices can be shared with your cleaning staff and hosting team

Step 5: Reset

Cross-contamination can be prevented by finishing cleaning and sanitizing a room before you replace items for the next guest.

• Before you replace guest linens, cleaning supplies or cleaning kits, wash your hands.
• Wash and dispose of protective gear and cleaning supplies safely
• After a room has been cleaned, don’t allow yourself to re-enter it.
• Between each turnover, clean your equipment

All Hosts are required to have this certificate

Hosts who do not agree to the COVID-19 safety procedures, which include the 5-step enhanced clean process, will be denied permission to host.

These practices require the wearing of masks and social distancing, if required by local laws or guidelines.

Hosts who consistently or seriously violate cleaning standards could be subject to warnings and suspensions. In some cases, their accounts may even be removed from Airbnb.